Do realize that we have a habit of continually create expectations. Hi everyone. In this module we will talk about how to manage expectation when it comes to selling product or service. Most people have been trained to form expectation of the future, not lifting here and now. Therefore, manage people's expectation could build connections more easily. Expectations means you are thinking about the future or using the past experience to project the future.
You could expectation more frequently than you realize, such as before you answer a phone call, you create expectation of what the column might say, when you buy a party, you develop expectations of how it works for you, so on and so forth. Understanding this concept and you know, how Phyto to manage expectation in a business In the action, let's talk about three kinds of expectation that could help you in selling. The first one is the expectation of equality. You are the channel between the partner and the customer. If you fail to create a balanced relationship with the client, chances are you will lose respect from them subconsciously, you need to let the customer trust a product or service. You don't need to become a smaller one to back the deal.
People trust fans and confidence people more than a servant therefore, be a friend of your client. Do you remember the professional handshake it is vertical that signals equality. Also in a conversation of for flattery, because that would get you know where if people feel you are flattering, they might lose their trust in you. Of course you could face your cost strimmer with some skills but not battery. Show the confidence of yourself as well as your pardon are good ways to build the expectation of equality. Therefore, show your confidence with verbal and nonverbal expressions.
The second one is your expectation to the results is merely saying to manage your expectations. Remember, no one can control anyone but themselves. A lot of person focusing on introducing the product and expecting the client should have the same feel as dumb as we saw the expect to close the deal because of the perfect partner. The fact is, nothing is perfect in this world, every partner has advantage as well as the fanned ages, an alternative could replace most of the commodities. So a part of it is an option for a customer's choice. Focusing on the clients benefit over yours.
People see the world through their own eyes and values. Therefore, if you don't put their benefits first nothing is a big deal to them. The third one is expectation of time. Time is our resource is valuable. Have you ever avoid eye contact with some people you assume they might occupy your precious time. Think about your customers.
They have the same consideration of time when you intend to introduce them to your part. Therefore, suggest you use direct or indirect ways to manage the expectation of time, put them in a relaxed day wider than a stressful state. That the correct way is to tell them how much time you need, but in the wet way is to tell them your schedule and infer you will finish in a certain period first You let the client knows you have a meeting after an hour, so they predict who you would talk no more than one hour. In the next module we will talk about how to sell a product on a subconscious level.