Build Rapport by Tone of Voice

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Transcript

When you pick up a phone from the significant one or your mother, can you recognize them very quickly. Hello everyone. In this module we will talk about boys. Have you watch a very famous American sitcom television show name? Friends. If you finish a host theory, I bet you could recognize the force of all the main characters.

You could try yourself by clicking the YouTube video, not watching it, just listen. See if you can distinguish six of them. Force is one of the gifts that we have received. While creating the first impression we judge people by force is our survival instinct. Let's talk about excellent. The excellent is the first indication of force for people to consider you are in the same group or not.

In other words, if you have an excellent in just a few seconds people with depends on that accent and judge what kind of people you might be. A lot of times accent may put you into a negative connections. In that case, you need to use other ways to create more positive connections as compensation. The speed of your voice matters. Let me give you a personal example. I was born in Macau as speaking Cantonese.

Cantonese is a fast speed language. So I talk fast when I was a kid. When I went to Taiwan for college, I started to speak Mandarin at the same speed. However, people were nervous when talking to me because they think I am so nervous. Therefore for 10 years, I train myself to slow down my speaking speed. fantastic thing is when I returned to Macau and work, I think speak much slower than I was 12 years ago, people lose their patience while talking with me.

And they consider I'm not an efficient person, so I try to speak faster. In other words, people make a judgement with the speaking speed. It's not only about Asia, the same phenomena happens in the USA, people from New York couldn't stand the slow talking speed of people from Texas and vice versa. In that sense, how to build rapport and trust with boys mirror the tone, intonation, speed, and now less than people will feel safe subconsciously. Again, just pick one or two to mirror. If a person speak fast, you speak quickly to catch up his base allow me try to imitate his audio.

If you are in a situation such as public speaking, being a leader such as you tune your tone to a lower pitch in your natural voice range. For example, Hello everyone, this is Jessica. Hi everyone. This is Jessica, can you feel the difference for my voice? The higher pitch convey a high degree of tension stance uncomfortable and annoying. On the other hand, the lower tone conveys confidence and make people feel safe.

So to sum up mirroring the tone, intonation, speed and nowadays to build report, remember before making any awkward imitation, again the purpose of mirroring is creating connections. In the next module, we will talk about how to deal with verbal expressions.

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