Now we know what a process is. Let's bring it back to why is the storytelling aspect so important? Why, especially that you need for delegation? Why is it so important for small businesses? The answer and a kind of a broad level is process transparency. And I'm going to explain in brief what that term means and why it's important to you and why it's important to business owners in general.

Process transparency refers to the degree to which each person involved in a process understands two things and this is just straight reading from the slide, what activities make up the whole process and what value that process creates. Think about that for a second and why this would be important in terms of improving your processes and becoming more efficient as a business. In a bigger business setting, let's go over the first point, understanding the whole process or the entire process or having kind of what we call process division so you can see what's happening before it hits your desk and what happening after it hits your desk. means that you know why your piece matters. You know what part you are of a greater whole are kind of the so that sort of a Halak recei model, if you want to look that up everything our whole lawns is part of a bigger hole, essentially.

But the idea is if you don't know what happens outside of your desk or your narrow window of vision, you don't know if you're really contributing positively or negatively to the overall value that the entire process or the entire company is trying to create. Which is why even for solopreneurs, this is something you need to absorb. Let's say you're a freelancer, you're a graphic designer, you're managing social media company, and you're thinking about growing to another employee. Right now you know the entire universe as a solopreneur. You can see the entire process from end to end. So your transparency is very high.

But it's crazy how quickly if you start hiring one person or asking for help, depending on what pieces you give them, how you delegate how you communicate your process, the transparent He goes down tremendously, unless they know the entire picture or unless the way you communicate your process to them gives them that vision to make sure that they're creating value in accordance to or in cooperation with what you're doing, you start to get dragged and wasting your processes because there starts to be misalignment. And again, the second point of what the value is that's being created by processes, they should know that you should know that. And being transparent with yourself being transparent with others with your processes, it's going to increase the strength of your processes more. And that's always going to be a general principle, that's always going to be true. So in this slide, we talked about what is the inverse if you have poor transparency, and again, this could be you don't even know what your own value creation is, you don't even know what your own processes are meant to be making.

The cost for transparency are very high in organizations and that costs scales up, the more you try to delegate even one or two extra people. So if you look here at the slide, they're pretty much listed, and I'll go through them both through this list. Very briefly. If you have poor transparency, the cost of changing information, massaging it, making sure that people understand information, even in simple conversations, writing emails, this starts to become more cumbersome. And unnecessary waste builds in the process in so many different ways. And we could give a whole entire course on the type of waste that happens report transparency, but you can just assume that waste in the form of lost time lost money directly higher costs of stuff, people getting disenchanted, actually leaving the organization for a lot of solopreneurs and small businesses that we work with.

A lot of times what they struggle with this, they hire a virtual assistant, they expect them to be able to do everything with very little instruction. And there's a lot of turnover. And that's a huge cost the organization because people get frustrated, you think they're supposed to make your job easier, but it actually makes your job harder, because translating and communicating the process is not super intuitive. It can be very difficult. Again, with low transparency, you're less adaptable, and there's general confusion. There's just A lot of different things going on.

And if you can't communicate your processes or your knowledge, effectively, it's going to make it really tough for you as a business owner to grow your business. And why again, this matters for a solopreneur directly. And we focused on this through the presentation so far. But essentially, if you even have just one person, you need to better understand your own business, you need to communicate your own process with yourself. And I want to touch on this because this can seem counterintuitive. You do stuff every day, this could be your whole life's worth of experience.

Some of its automated, you don't even think about the task you're doing. So if it's very habitual, you'll be surprised when you actually start capturing and visualizing and writing down and telling your process story to people. How nuanced and how detailed what you actually know how to do is, and that's when you really find out when you have to get help or when you have to start delegating to other people to scale your business. This is going to be a very big challenge. And that's why it's always better to start early and using what I'm going to give you in this case. course to start writing down and structuring your process information.

And some of the other activities on here, depending on what kind of business you have and where you're at in your, in your career or your solopreneur path, you're going to have to get to this eventually, which is outsourcing part of your stuff. Identifying which activities are actually lower value adding versus higher value headings, prioritize or start to sort them by who can do what based on experience level, and delegating your work, which is the topic of this course. But essentially, that means taking tasks that you do today and moving to other people, which tasks how frequently what resources do they need? Is it being bought at an effective cost being there time, and like this actually makes sense to delegate. These are all process decisions, and you have to have high process transparency with yourself and the way you communicate process in order to make these things work.

And that's why process transparency is very important and very important for you to understand that concept as we go into process communication, because ultimately, that's what you're doing process storytelling, increasing process transparency.