Receptionist the receptionist or client service representative is usually the first person to welcome a client into the hospital, and the last person the client sees when they leave. The interactions he or she has with a client can determine how the client perceives the quality of medical services being offered. A good receptionist must have excellent communication skills, and be able to handle a variety of questions and requests from clients and the public. In addition to setting appointments, responding to inquiries about hospital services, greeting clients, and managing callbacks. a receptionist may also perform accounting, marketing or client counseling duties a customer service focused attitude. The ability to manage multiple tasks and professionalism under stress are important attributes for a hospital receptionist.

Assistance will sometimes flex to fill this role depending on the needs of the hospital.