Let's now look at the second box. Think about a situation where the cause is known and the solution is complex. One of the examples could be, you know that the cycle time of the process has increased because the new hires have just started processing transactions. Here are the causes known that is a new hires and the solution seems to be complex. Another example could be a situation where time taken per transaction is not being met. Because the processing steps for two top transaction types are not standardized.

Here, the causes known that is the process steps for top two transaction types are not standardized. Creating a standardized process may be a complex activity. These are the situations that qualify for good lien projects.