In the previous lesson, we learned about different situations that can cause ethical decay, or a lowering of our ethical guard so to speak. In this lesson, we look at specific situations where an ethical mind site is most important. ethical dilemmas are all around us. Sometimes we don't even recognize them. Ethical intelligence is as much about detecting ethical decision making situations, as it is about working through a framework to resolve the decisions. As we learned with Andrew Fastow, failure to recognize ethical decisions can in hindsight, come back to haunt you.

It's not as easy as you think. And it's far more frequent than you believe. So if you haven't thought of ethics in your personal or professional life in a very long time, we're hoping that after taking this course, you look at your daily life from one more perspective going forward. One of the most common types of ethical dilemmas that we're often confronted with comes from conflicts interest, where our own interest or an interest to whom we represent is directly or indirectly impacted by the decisions we make. Participants typically have a hard time identifying situations where they may have a conflict of interest. By virtue of the fact that many of you are employed by someone else, you may have an inherent conflict of interest to do as they asked just to maintain your job.

Or how about the situation where a decision you're making directly impacts the bonus that you're going to get. This too is a conflict of interest. Other examples of conflict of interest include getting insider information and owning a stock or having the ability to buy or sell a stock. Negotiating financing between two companies for which you have management or ownership stakes in one or both. conflicts of interests can also come from bribes, using personal influence to impact a decision or divulging or acting upon proof information. We can find ourselves in all sorts of ethical situations involving people, including issues of privacy, discrimination and harassment.

Here's the situation. Greg is the office goofball that always keeps office morale high. But sometimes his comments are off color. You are Greg's colleague, but recently got promoted. And now you supervise Greg, you and Greg get along really well in the past, but you know that other employees find Greg's comments offensive sometimes. It's all too easy to allow Greg to carry on.

However, based on what you now have learned about the ethical principles, you'd recognize that his behavior may be harmful to others who feel uncomfortable, or at a minimum, it's disrespectful. allowing his behavior to continue would be unfair to the other staff members. so in this situation, the right thing to do is to confront Greg, and engage in an open conversation. Perhaps he lacks the emotional intelligence to recognize that others are offended by his remarks. There could be a coachable moment here, and it might explain why you got the promotion and he didn't. Another common ethical situation comes from your customer confidence.

As a growing number of companies are learning the hard way, in the age of social media, customers have more to say about your organization's reputation than you do. reputational risk is fast becoming one of the most significant risks confronting many organizations. Consider some examples. cipc Bank, a large Canadian bank inadvertently fax client information to a customer dealt ignorance of bloggers about his lack of customer service and product quality concerns, or SNC lavell ins alleged bribing activity in Africa and the repercussions that had on its business in other countries where they were blacklisted from proposing on major projects. The ethical dilemmas you find in this category include customer confidentiality, product safety issues, product efficacy, and trust in advertising situation. Your company has recently launched a new app, a marketing company has approached you and indicates that it can help you improve your marketing reach by improving visibility of the app in search on Google, a service called SEO or search engine optimization, which I'm sure many of you are familiar with.

It does this through a variety of techniques, including arranging to have reviews of the app submitted, and embedding repeated keywords in the metadata of the company's website to trick the search engine and rank the website higher. Do you hire the marketing agency? Why or why not? You see your email and the internet littered with offers like these. It's no wonder trust is getting an offer. Time Low.

To that end. In this course, you've learned that if you aren't aware of ethics and don't factor it into your everyday decision making, you're much more susceptible to ethical lapses that can compound rapidly. Secondly, we looked at a variety of circumstances that cause good people to satisfy their normal ethical judgment. And for one reason or another, allow themselves to do things that they wouldn't otherwise do. We work through a couple of the most common ethical dilemmas using our ethical intelligence to safely navigate ourselves around the traps and pitfalls. In our next course, you will learn about ethical intelligence at an organizational level.