Module six, nonverbal communication skills. We all communicate non verbally. The image that we project from our non verbal communication affects the way that our spoken communication is received. While interpreting body language is important, it is equally important to understand what your nonverbal communication is telling others. It takes more than words to persuade others. Body language.

Body language is a form of nonverbal communication, involving the use of stylized gestures, postures, and signs that acts as cues to other people. Humans unconsciously send and receive nonverbal signals through body language all the time. One study at UCLA found that up to 93% of American communication effectiveness is determined by non verbal cues Another study indicated that the impact of a performance was determined 7% by the words used 38% by voice quality and 55% by nonverbal communication, your body language must match the words you use. If a conflict arises between your words and your body language, your body language governs, the signals you send to others. signals are movements used to communicate needs, desires and feelings to others. They are a form of expressive communication.

More than 75% of the signals you send to others are non verbal. People who are strong, culturally aware communicators display sensitivity to the power of the emotions and thoughts communicated non verbally through signals Any nonverbal signals you send to others should match your words. Otherwise, people will tend to pay less attention to what you said, and focus instead on your nonverbal signals. eye contact. for Americans, direct eye contact indicate that a person is confident and favorable. Africans typically look down when they are listening and look up when they are speaking.

In China, a lack of eye contact may indicate a show of respect. For a Navajo Indian, a lack of icontact may mean avoiding a loss of so or avoiding a theft posture. slouching is considered rude in Northern Europe. Bowing shows respect in Asia. Sitting with one's legs cross is offensive in Turkey and Ghana. gestures.

A gesture is a motion of the limbs or body made to express or help express a thought or to emphasize speech. Without gestures, our speech would not be very exciting or expressive. However, just as with language, the social acceptability of gestures varies greatly according to cultural norms. In the US, we point with our index finger. In Germany, the little finger is used in Japanese point with the entire hand. It's not what you say it's how you say it.

And workplace communication it is important that your voice sounds up War under control and clear. This is especially true when you're interacting with someone from a different culture or who is speaking with you in a different language. Here are some tips to help you begin the process. Number one, breathe from your diaphragm. Number two, drink plenty of water. Number three posture affects breathing and also the tone of voice.

So be sure to stand up string number four to warm up the tone of your voice smile. Number five. If you have a voice that is particularly high or low, exercise it by practicing speaking on a sliding scale, you can also seem to expand the range of your voice. Number six, record your voice and listen to the playback. Number seven deeper voices are more more credible than higher pitched voices. Try speaking in a slightly lower octave.

That will take some practice but will pay off just as radio personalities have learned. Number eight, enlist a colleague or family member to give feedback about the tone of your voice. Case Study, Karen spoke with one of her employees, Elizabeth about a new project that she needed her to undertake. Karen notice something and said Elizabeth even though you've only said positive things during our meeting, I noticed that you slouched your shoulders inside in a heavy way. Is there anything you want to tell me? Elizabeth said I am excited about this project.

I just know that it will be difficult to make sure I meet this project. You deadlines, as well as other deadlines that I have coming up. Karen said, I'm glad you said something. Here, let's see if there's any thing that we can do to extend the deadlines. While your body language did a lot of speaking for you, it's better to say what's on your mind. So there's no confusion.

Elizabeth agreed to be more direct in the future and they plan their next meeting.