This class includes the first three chapters of the Lean Management Playbook which address organizational culture and the role of mutual trust in the workplace. Two field trial kits and a self-assessment quiz are included.  "Amazing Tools" in this class include Trust Assessment and Gemba Walks.

Chapter 1 describes the ongoing shift in management thinking from the traditional supervisory model to the more progressive partnership model. It also includes a unique tool and instructions for assessing the current level of organizational trust.

Field Trial: Trust Assessment kit including instructions, assessment tool, and supporting documents.

Chapter 2 explores what it actually means to partner with your employees and explains how partnering can reduce workplace stress and build trust and respect. The principals of a law firm describe their struggles as they transition from commanding and controlling to guiding and coaching.

Chapter 3 teaches the Lean skill of conducting a Gemba walk and how it can break apart the negative cycle of micromanagement and strengthen trusting relationships. Andrew Koenig, President of City Furniture, talks about how they treat problems as gems in building an army of problem solvers.

Field Trial: First Gemba Walk kit including instructions and supporting documents.