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How to Build a Resilient Culture

Introduction
Build a Resilient Culture (Part 1)
Mutual Trust (Ch 1)
Lean Culture
Benefits of Trust
Cultural Assessment
Preview
Field Trial: Trust Assessment
Partnering (Ch 2)
Learning to Partner
From Commanding to Coaching
Don't Micromanage, Ask Questions
Don't Rush It
Stress and Satisfaction
Gemba Walks (Ch 3)
Building Relationships
Go See, Ask Why, Show Respect
Problems are Gems
Great Place to Work
Field Trial: First Gemba Walk
Quiz (Ch 1,2,3)
Part 1 Quiz

Mutual Trust (Ch 1)

How to Build a Resilient Culture
By: David H. Hinds, Ph.D.
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