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Tour Guide Course

Module One: Safety on Tour
First Aid Kit
Preview
First Aid
First Aid
Accidents
Health Issues
Medication
Serious Illness
Walk Briefings
Inspecting Accommodation
Leading Walks - Part 1
Leading Walks - Part 2
Leading Walks - Part 3
Horseriding
Encountering Dangerous Creatures
Cycling Safety
Mountains
Towns
Altitude Sickness
Scams
Tricky Situations
Water Safety and General Safety Precautions - Part 1
Water Safety and General Safety Precautions - Part 2 Canoes
Water Safety and General Safety Precautions - Part 3 Activities
Water Safety and General Safety Precautions - Part 4 - Canals, The Sea and Lakes
Transport
Advice Before Flying
Vehicles
Module 1 - Safety Assessment
Module 1 - Safety Assessment
Module Two - Communication
Introduction to Module Two - Communication
Communication Skills
Assertiveness
Your First Tour Tips
Departure Briefing
Notices
Remembering Client Names
Introductory Briefings
Briefing Content
Giving Talks - Part 1
Giving Talks - Part 2
Narrations - Part 1
Narration - Part 2
Working With Others in the Industry
Local Guides
Tipping Local Guides and Others
Body Language in Regards to Different Cultures
Cultural Differences to be Aware of
Cultural Differences in Regards to Communication
Children on Tour
Difficult Clients
How to Behave in Difficult Situations
Dealing With Complaints
Removing Someone From Tour
Module 2 - Communication Assessment
Module Three - Responsibilities
Introduction to Module Three
Aspects of the Job
Code of Conduct
Before the Tour Starts
Destination Research
Destination Knowledge
Location Knowledge
Destination Questions
Pre-Tour Research
Building Relationship's With Local Agents
Tour Guide Duties
Importance of Responsible Travel
Tour Procedures
Coach Rest Stops
Meet and Greet at the Airport
Passport and Airline Ticket info
Tour Documentation
Tours and the European Law
Airport Check In
Missing Bags
Accommodation Standards
Campsite Etiquette
Accommodation Arrival
Accommodation Check In - Part 1
Hotel Check In - Part 2
First Evening of Tour
Money on Tour
End of Tour Report
Clothing on Tour
Organising and Eating at Restaurants
What to do While on Your Break from Tour
Our 10 Top Tips
How to Be a Great Guide
Our Essentials Guide
Module 3 - Responsibilities Assessment
Module Four - Leadership
Introduction to Module Four - Leadership
First Meeting
Group Dynamics
Group Psychology
Personal Liability Insurance
How to Make Extra Money
Your Preparations
Punctuality
Reconnaissance
Solo Travellers
Preparing For Flights
Giving Tips
Tour Manifest
Travelling Light
What To Do On The First Day
Working On Cruise Ships - Part 1
Working On Cruise Ships - Part 2
Working On Cruise Ships - Part 3
Module 4 - Leadership Assessment
Module Five - Emergencies
Introduction to Module Five - Emergencies
Scenario A
Scenario B
Scenario C
Scenario D
Scenario E
Scenario F
Scenario G
Scenario H
Scenario I
Scenario J
Scenario K
Scenario L
Scenario M
Scenario N
Scenario O
Scenario P
Scenario Q
Scenario R
Scenario S
Scenario T
Group Handling 1
Group handling 2
Group handling 3
Group Handling 4
Group Handling 5
Handling Mistakes and Disasters
After Incidents Occurs
Theft
End Of The Course - Final Word
Suggested Answers To Group Handling Scenarios
Module 5 - Emergencies Assessment
Work Information
Answers to Self-test Questions
The X Factor
What Is The Ideal Background For A Guide?
Qualities Of A Good Guide
What Do Employers Look For?
What An Employer Wants
Questions You May Be Asked At An Interview
A Day in the Life of a Guide
Tour Guide Diary Extract
Answers to Self-test Questions
Answers to Self-test Questions

Difficult Clients

Tour Guide Course Module Two - Communication
By: Maureen Moss
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