In this first part of our journey, we've been traveling in the problem space trying to understand and frame the problem and gather information for high quality decision making. Let's look at some of the common challenges that we can experience in this space. One of the common challenges that we might not be aware of, in our proof is existing biases, biases, our unconscious beliefs, opinions that frame our view on a subject. Some of the most common examples of biases are the so called confirmation bias. It is when we only perceive the information that confirms our hypothesis, and discard all other information. Another common bias is the so called anchoring bias It is when we rely on the first piece of information that we obtain more than on any subsequent piece of information that we collect later.

The existence of biases in the croup leads to distorted view on the subject and limits our options for solving a problem. That's why we can use reframing, to look at the problem from different perspectives, and to remove at least some of the personal biases that we can explore. Another one way to do with biases is to use storytelling. In storytelling, we hear the story from the perspective of one person, but we also hear our own perspective on the subject so we can collect insights from different viewpoints and the right At the more objective view of the problem, yet another way to handle biases, especially for confirmation bias is to deliberately look for information that will lead to removing the hypothesis we have made before not confirming it. Another challenge that we might face is that the group is in a hurry and keeps through the problem space completely moving directly to solution.

This happens, especially when we are under a time pressure. Hopefully, as we have discussed the importance of spending time to understand the problem, you will not fall for that challenge. But you can see this is happening. One way you can overcome this is to agree with the group on the minimal time books that you will use To look at the problem, understand it, collect some information before you move to the another problem that you might experience is to have people with strong opinions or what we call a fixed mindset in the team. These are people who usually think like that we have problem x. And we usually solve it with solution y.

And that's it. No need to look for further solutions No need to explore further. The problem with these kind of people is that they usually lead the team into groupthink or some kind of biases. And to want to avoid that, one way to do it is to use different brainstorming techniques, combined with maybe individual coaching of those people will talk about some different ways to do brainstorming income of the The next sections of this course. So let's summarize what we talked about in this section. First of all, one thing you need to remember about the problem space is that you really need to allow yourself the time to stay here for a while until you understand and frame the problem that you want to solve.

Secondly, we might need to dig deeper and find the root causes for the problem before we go to solution. And the third thing that might be helpful is to actually scope and timebox your problem analysis exercises and the information gathering part of the process so that you don't fall into analysis paralysis. This is the end of defining the problem. One and now we can look for solutions.