What will you learn from this product? 

• Expressing empathy helps attract and keep clients
• Empathy is a critical component of medical care.
• When empathy is expressed by a medical professional, patients relax, giving the nurse, doctor, or other professional the opportunity to do their job more easily.
• Empathy leads to a greater connection to the patient, fewer complications, and better outcomes.

Workbook includes

• Patient-viewpoint stories
• Activities to enhance an empathetic attitude
• Exercises to inspire you
• Tools needed: PDF writer, a straw, rubber band, your hands, and a smile.