As a previous salon owner and a team of stylists and beauticians, exceptional customer service training was part of our regular coaching plan. 
I am a trained Mystery Shopper, body language coach and educator in the salon industry. A Level 4 Assessor and Teacher (AET) and passionate about client care.
When you offer the clients exceptional customer service and the best experiences you can deliver, then you  know you are doing everything in your power to not only build your column with loyal clients, but achieving retention and referrals. 
According to Esteban Kolsky  "67% of clients leave a business because they do not receive the experience they came in for"
Delivering exceptional customer service at every touch point in the salon is not only great business sense, but vitally important to your salons future. 
From 'Retail & Educating Your Client' to 'Meet, Greet, Body Language & First Impressions' and 'Going the Extra Mile' we offer a total of 8 modules for learning as EBooks, Audible books, pdf's and live coaching sessions. 
Learn with me today to enhance and build on your skills for offering exceptional customer service in the salon industry.