Jacky Ziki has 30+ years of working experience (in China, Hong Kong and the UK) and became a trainer in 1995(customer service and communication skills).
He has an MBA from Oxford Brookes University, an Etiquette Consultant Master Certification from Career College, and a certificate in International Business & Diplomatic Protocol from the Europrotocol School.  He founded the school of Etiquette and Manners with other British teachers in 2008 and worked as the programme director.
Since then he has developed and presented a full range of programmes on etiquette and manners. He also gives protocol presentations to many organisations and overseas governments. His book Etiquette with Ziki (150 pages) was published in Hong Kong in 2020. 
He is a member of the UK Association for Coaching, the London Association of Etiquette Consultants, UK Guild of Beauty Therapists. Meanwhile, he has a column for Elegant Life in a local newspaper. He has an MBA from Oxford Brookes University and a master's certification in etiquette consulting. 
Emilia Ellen has extensive experience in teaching British etiquette, image, graceful deportment and communication skills. As a professional actress and a voice-over artist she incorporates her acting skills and training into her etiquette consulting and teaching. Students benefit from her in-depth knowledge of body language and public speaking skills. She champions kindness and elegance as the fundamental principles of good manners.
Emilia has been teaching etiquette and protocol in the UK, as well as internationally in Asia and the Middle East. She also develops and delivers in-house training and coaching programmes for business professionals, teams and executives.
Emilia is a member of the Association for Coaching (UK) and the London Association of Etiquette Consultants. She holds a Master's Professional certification in etiquette consulting.