This complete lesson includes 4 courses

• Snow White never has a bad day: All business is show business
• Popcorn empowerment: create service superheroes
• Parking lot principle: positive lasting impressions
• Sweeper Olympics: attitude is everything

Values in this lesson

In this lesson, you will explore how your organization differentiates itself from the competition. Disney Resorts relentlessly uses the following guideline to stand out in a crowded field: explicit expectations = flawless execution.