Learn to deal with complaints via a step-by-step active listening tool.
Recorded
Duration:
7 minutes
Included:
1 video, 2 documents and 1 quiz
Level:
All levels
About the Bundle
This complete lesson includes 2 courses
Listen for success: Transform complaints into compliments
RAPS service recovery model: Information and emotion balance
Values In this lesson Learn strategies to communicate in a challenging environment. Learn to deal with complaints via a step-by-step active listening tool.
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