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Walking Tour Guiding

Introduction
What does this course entail?
Preview
Guiding Introduction
Preview
The Art of Guiding - The Story of Shula
Setting the Scene
Knowledge
Nervousness
You the Guide
Skills & Qualities of a Guide
Personality & Presenting Self
Appearance
What a Guide Should Know & Share
Presenting
Body Language
Effective Communication
Effective Communication Strategies
Barriers to Effective Communication
Understanding Your Voice
Positioning to be Heard
How do we know we have Communicated Effectively?
Analyse Your Perceptions
Your Group
Visitor Expectations
Positioning the Group to See
Gesturing
Dealing with Questions
Dealing with Difficult Questions
Conclusion
What is a Walking Tour?
Top Tips from the Guiding Professionals

You the Guide

Walking Tour Guiding
By: Dawn Denton
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