So finally we move on to the test your understanding section. And you may wish to pause the video between questions in order to think of your your answer. test your understanding, question, one, to appeal to someone who is a realist thinker, should you a provide a logical plan with data? be focused on what their senses tell them and moving your head rapidly. C link what you want to do with their goals and aspirations? D emphasize getting started with short term goals, or E encourage their speculation.

But don't confuse their arguing nature with resistance. Which one of those would appeal to a realist thinker? Well, let's move on to the answer. The answer is B. Focus on what their senses tell them and moving ahead rapidly. Question to most problem solving methods start with the same step.

What is it is it any Analyze the causes of the problem B generate ideas for solutions, C improves the process D define the problem or II measure the data. Which one of these do we start our problem solving method with answer to number two is d define the problem, okay question three, which of the following are problem solving and decision making methodologies and you should Select all that apply. So, a the join a seven step method B, the Toyota eight step method c see demonic D to make e the Bermuda loop F. PDSA plan do study act or G the Manilow nine step method, few seconds to think there. And the correct answer to number three is a the join a seven step method. Be the Toyota eight step method. D Dimmick.

Define, measure, analyze, improve and control and F PDSA, plan do study act. I don't believe Barry Manilow invented a nine step method for problem solving question for the problem grid is a tool to help define a problem. It comprises which four elements of the problem, Option A, how, why, where and with whom? option B here, they're everywhere and when option C causes, effects impacts obstacles, option D, what, who, why when and option e plan, do study Act, which are those are the four elements in the problem grid. Moving on to the answer, then the answer is D. What who Why when? Question five?

What is the key principle in process improvement? Is it a to cut cost out of the process? Is it B to make a workflow with fewer interruptions? Is it C to satisfy the needs of the employees? Is it D to make workflow faster? And is it easy to minimize checks and control points?

Which one of those is the key principle in process improvement? The answer to question five is B to make workflow with fewer interruptions. You might think it's to make workflow faster and work will flow faster when there are fewer interruptions. But it's certainly not to make people work harder. Question six. Why are management reports that compare one data point, perhaps this period with one other data point, a previous period or a target of Little help and you should see like three possible answers?

Is it a difference might just be due to random variation in the operation of the process? Is it B, it doesn't tell us the cost of the process? Is it c? It doesn't tell us if the process is stable or not. D, it doesn't tell us if the process is consistently meeting customer expectations. ie, it's too reliant on the accountants getting their numbers right, or F it ignores the impact of the space time continuum.

So which three are the correct three there? Moving on to the answer The answer to question six is a the difference might just be due to random variation in the operation of the process. And option C. It doesn't tell us if the process is stable or not. And option D. It doesn't tell us if the process is consistently meeting customer expectations. Okay, question seven. The idea He has great help separate ideas into categories.

What two axes does it use? Does it use a the value of benefits and the cost of implementation? Does it use be the level of customer satisfaction and the cost of implementation? Does it you see the impact on Share Value? And the time required for implementation? Does it use D?

The return on investment and the ease of implementation? Or does it use ie the ease of implementation and the size of potential benefit? Which one of those axes does the ideas grid use? The answer to question seven is he the ease of implementation and the size of the potential benefit? And our final question question eight. Sometimes it helps not to focus on the problem, but to look instead at the benefits a process or activity should provide.

This is the benefits realization. approach, what four elements? Does benefits realization cover? So you're selecting four answers here. Is it a, the changes needed to deliver the results? Is it be the satisfaction that customers have with the process?

See, the benefits of process must deliver the the costs of operating the process, ie the enablers that must be in place to deliver the benefits. F, the ease of implementation of the process, g the aims of the process, which four of those are the four elements of benefits realization? Well, the answer to question eight in order that they apply in the benefits realization model is G the aims of the process see the benefits of process must deliver, ie the enablers that must be in place to deliver the benefits and a changes needed to deliver the benefits That's all the questions. And that just about brings us to the end of this course. So that's us time to wrap up. Thank you very much for your time.

I hope this course has been of benefit. I am Ross Maynard, and I hope you will listen to some of my courses in the future. Thank you for your time. I look forward to speaking to you again. Goodbye.