All right, In this section we're going to talk about silence. So it may seem odd to say that we're going to use silence during communication. But silence can be a very powerful communication tool. It allows you to organize your thoughts. And it encourages the other person to expand on ideas, reactions or feelings. How does it do that?

Because people are, quite frankly, uncomfortable with silence. If you're quiet, they're going to continue talking. If they stop talking and you don't start talking within a few seconds, they're probably going to say more. So that's why silence actually encourages the other person to expand on what they're saying. Try using silence during these times. When you're being asked a question, take a moment be silent and think about your response when important points have been made.

And you need to digest them and analyze them and think about them. When emotions are running high, and when you're receiving large amounts of information at once, like when you're in a requirement session. There are times when talk is hurtful. And when silence is the beginning of wisdom. I love that quote. And I think that it's something that you should practice the using silence because like I said before, people are uncomfortable with silence.

That means you're probably uncomfortable with silence too. And if you don't get comfortable with it, then you're not going to be able to use this as a technique because you won't be comfortable using it. So start practicing it even in your personal life with your children, your spouse, your partner, your friends, try not responding right away. When people say something, try being silent for a few seconds and just see what happens and start practicing that and get yourself comfortable with silence