Okay, let's take a look at acknowledgment of the message. So this is acknowledging the words that the other person is saying to acknowledgement means that the listener gives positive, observable and frequently audible signs to the speaker that they are listening to understanding and appreciating what the speaker says. Acknowledging the speaker communicates acceptance of the speaker as a worthwhile person. Your gestures, verbal and nonverbal signals all add value to the conversation. Notice that I didn't say that it indicates acceptance of what the person is saying you're not agreeing with them, but by acknowledging what they're saying, You're making them feel hurt. Let's look at some ways that you can acknowledge the message once Somebody else is speaking icontact leaning in pleasant facial expressions, nodding your head, hand gestures, verbal comments, using the first name of speaker and paraphrasing.

I would like to say that you should stop multitasking, look at the person respond verbally and non verbally right use your body language as well. The nodding of the head would be part of the body language. I think that many times when we're in meetings, especially in person meetings, people have their laptops open. They're looking at their phones, they're multitasking, we need to stop the multitasking and pay attention truly pay attention to what the other person is saying. And let them know that we're paying attention to that by acknowledging the message. Eye contact we talked about earlier in the course.

You want to look at them for a few seconds. Look away. Look back Again, you don't want to stare because staring can make somebody uncomfortable. But you do want to have eye contact, leaning in. Again, this is leaning in slightly, not leaning in and getting in their personal space, pleasant facial expressions, right? We don't want to smirk.

We don't want to roll our eyes. You can smile. I call it you're at rest face, right? So when you might not be frowning and you might not be smiling and you're just listening to what the other person says. Make sure that you're not making any facial gestures that could be interpreted as making the other person feel devalued, right, like rolling your eyes or smirking or scrunching up your nose or something along those lines that will make the person think that you're not agreeing with what they're saying. So make sure you're at rest face is truly an oppressed face.