Great customer service, relations, and experience are an essential element to any stable and growing business. In this course, I'll share with you a series of practical tips, inspiring insights, and interviews with a wide range of leaders and entrepreneurs on how to design and deliver excellent customer service/experience quickly and effectively from my best-selling book: How to Wow.

You'll walk away from this course after having been entertained (I hope). You will have a bit of fun and with a head full of new ideas about how you can improve your customer's experience. The service you provide to them as well as a personal action plan that will help you take those ideas and turn them into action help you make a real difference.

What will you learn in this course?

You'll learn that it's the smallest things that can make the most significant difference, what customers value, why, where you can find those little things that can make the biggest difference, and what you can do about them.