A Guide to Owning and Operating a Hospitality Property Successfully

Series #1 - Hospitality Property Organizational Structure

Introduction

Preview

Introduction

Your Organizational Strategy

Organizational Chart

Your Management Strategy

Guest Room Cleaning Checklist

Maintenance Report

Lost and Found

What Should Your Operation Manual Include

How Will I Know My Operations Manual Works

What is Outsourcing?

Hospitality Property Organizational Structure PDF

Other Business to Take Care of Before You Open Your Hospitality Property

Hospitality Property Organizational Structure Quiz

Series #2 - Employee Development for Your Hospitality Property

The Right Mindset

How to Hire Winners

Can't Afford Employee Training Programs - Think Again

How to Train for Success

Effective Communication Will Improve Your Property

Enhance Your Customer Service

How to Handle Customer Complaints

Educate to Upsell

How to Fire an Employee

Employee Development for Your Hospitality Property PDF

Employee Development for Your Hospitality Property Quiz

Series #3 - Marketing for Your Hospitality Properties Success

Developing Your Marketing Strategy

Branding –What Makes You Stand Out

How to Find Out Your Customers Demographics and Psychographics

Creating a Memorable Tagline or Slogan that Sticks

Power of Colours

Upgrade Your Logo

Creating an Effective Website

Email & Guest List Building

Why Build Email List

Creating Free Gifts to Build Your List

Writing Autoresponder Emails That Convert

Exit Popups to Build Your List

Introduction to Social Media

Choosing Your Visual Branding

Creating a Successful Blog for Your Property

Marketing on YouTube

Benefits of Facebook for Business

How to be Successful on Twitter

How to Use LinkedIn

Pinterest for Your Property

Instagram for Your Business

Customer Giveaways

The Benefit of Online Newsletters

How to Make Surveys Work for You

Marketing for Your Hospitality Properties Success PDF

Marketing for Your Hospitality Properties Success Quiz

Series #4 - How Do Customers See Your Hospitality Property?

How Does Your Property Compare

How to Become Your Own Guest

Hotel Site Inspection Checklist

Guest Room Checklist

Quality of Service Assessment Checklist

Exhibit Checklist

Is Your Hospitality Property Accessible

2010 ADA Standards pdf

Guest Room Diagram pdf

Guest Room Requirements pdf

Toilet Diagram pdf

Is Your Restaurant Meeting its Potential

How to Get Endless Referrals

Negative Reviews Are Good For Business

What is the Future of the Hospitality Property Industry

In Conclusion

How Do Customers See Your Hospitality Property? PDF

How Do Customers See Your Hospitality Property? Quiz

Exit Popups to Build Your List

A Guide to Owning and Operating a Hospitality Property Successfully Series #3 - Marketing for Your Hospitality Properties Success

By: Gerry MacPherson

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