B tell you a little bit about the mastering business analysis communications training. Communications is one of the most important skills for a business analyst to have. You've got to master communication in order to be able to elicit the requirements that you need from your stakeholders and subject matter experts. All of the documentation that you create as a business analyst is based on those conversations that you've had and those requirements that you've elicited from your stakeholders and subject matter experts and sponsors. So in order for the documentation to be correct, and to be passed on to the rest of the team in order for them to consume it and use it for the activities that they have to do. You have to ensure you have good communication skills.

One of the things that you have to do as a business analyst is lead the conversation. You want to Stop the blank stares and meetings and start getting responses in those requirements sessions. And in order to do that you have to take control of the conversation. So you have to lead it you need to start leading the conversation. And in this training, you will learn about verbal communication skills, listening filters, the process of effective communication, body language and how that affects communications acknowledgement of the message becoming a better listener, your response and feedback, silence as a communication tool, asking questions, requirements facilitation questioning techniques, you'll see a requirements session exercise, you'll also learn about communicating effectively to your audience. And you'll learn a little bit about written communication skills as well because writing is just as important as speaking