This week we continue to understand the importance of business etiquette. You will learn how it creates a professional, mutually respectful atmosphere that improves communication, and how the knowledge of business etiquette helps people feel better about their jobs. In return, you know how to make other people feel respected, and how that translates into better customer relationships as well. And the following topics are often found in the training program you design for a corporate client. Please download the Week 4 Course Outline for reading and practice guidance.