Hi, I'm Jennifer Hancock. And this is how to handle Pinkie customers using behavioral science. And AI this program was created because I was asked by a group of entrepreneurs that meet my community on a regular basis if I could do a program for them on how to use behavioral science to deal with, you know, cranky customers. And if you are in sales, or you're an entrepreneur or you're in any sort of business, where you interact with other people, you have encountered incredibly cranky customers. And, you know, the reason we're in business is because we want to help people, our jobs, revolve around us helping other people and we want to help other people, but when they're cranky, you know, it's not always clear how we can help them and what would work best to help them certainly when people are being like so cranky, they're irrational, you know, it's possible that there is no solution.

To their problem, or that what is reasonable, they don't think is reasonable. And so, you know, is there a science to help us figure out what the best course of action is when we're dealing with someone who's freaking out? You know, and we don't want to lose the sale. But we also don't want to overextend ourselves or lose money in the process if, if at all possible. I mean, if we've done something wrong, obviously, you know, refund, but a lot of times what's happening is not even necessarily about us, right? We could have a customer, that we don't know what's going on, they're just freaking out.

It might not have anything to do with us. They're just taking out whatever anxieties they have on us. So the purpose of this course is to help you understand the behavioral science of how we stop unwanted behavior, and how we use that knowledge to help us deal with people who are being are freaking out which is something we don't want, right? We would like it if our customers are rational and compassionate and So that we could be our best with them instead of getting drawn into their drama and then not really helping ourselves or them. So that's what this course is for. If you're an entrepreneur, if you're in sales, if you're in any sort of business where you get caught up in someone else's drama, and it doesn't help you get what you need to get done, done, and you're not helping them either, then this is the course for you.

It's very short. It's about 45 minutes long. And most people have never been taught this behavioral information before so they find it very, very helpful. So I hope you'll join me and I'll see you online