Jerry had been called into his manager's office to be briefed on the latest changes to the company's sales policies. When his manager began going over the policy changes, Jerry focused on what his manager was saying. He didn't try to multitask and he focused on listening. When his manager finished going over the material, he asked a few questions to get a deeper understanding and to demonstrate that he had been listening. Now he was equipped with the knowledge needed to succeed at his job.