Four Soft Skills in Emotional Intelligence Case Study

Emotional Intelligence Module Three:Four Skills in Emotional Intelligence
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Transcript

Jenny was having a bad day. She had not slept very well the night before, and she had to redo some paperwork after accidentally spilling coffee on her desk. When she handed the completed paperwork to her boss. her boss was upset at the delay. She wondered how she would manage to make it through the day until she decided to look at things another way. She decided to be thankful that her boss suddenly scolded her instead of firing her.

At least she still had a job. That night she got a good night's sleep and the next day was much better. She was glad that she had not let her stress overwhelm her.

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