Module nine business practices part one, there is more to the workplace than the business itself, and employees make up which is emotions and their ability to manage them. level of emotional intelligence and communication skills are all a part of whether or not a business is successful, understand emotions and how to manage them in the workplace. As previously stated, having emotions is an inherent part of all human beings. Understanding one's emotions and learning how to use them is the responsibility of each person. Many times it may feel like the workplace is no place for emotions, whether good or bad, but the truth is, emotions must be utilized. For example, if you are the manager and your team is about to miss an important deadline, it's up to you to stress how necessary it is for you to meet the deadline.

The approach you take is determined by your natural tendencies as well as level of professionalism, one level headed approach, maybe it's To call the team to a meeting and explain the ramifications of not meeting the deadline. This would also be a good time to listen to the team members to find out if there is something out of their control that is preventing them from doing their job. A less common volatile method would be to yell at everyone and tell them to get to work. deciding which style is best can be done by weighing the pros and cons of each as well as which would result in the most positive outcome. Do not rely solely on how you feel but what makes logical sense. Role of emotional intelligence at work.

Emotional Intelligence plays a vital role in the workplace. How one feels about himself interacts with others and handles conflict is directly reflected in the quality of work produced. both social and personal proficiencies are developed as a result of emotional intelligence, social proficiencies empathy, being aware of others feelings and exhibiting compassion, intuition and inner sense of the feelings of others. Political acumen, ability to communicate strong influence and leadership skills and conflict resolution, personal proficiencies self awareness, understanding one's own emotions, the ability to assess oneself as well as display confidence, self regulation, managing one's emotions, maintaining trustworthiness, inflexibility, motivation, being optimistic about situations, having the drive to take initiative and commit until completion. This agreeing constructively to disagree constructively means to do so in a positive productive manner. Its purpose is not to agree for the sake of disagreeing or getting your point across.

It is also not used to be negative or destructive of another's thoughts. The workplace is a place where disagreeing is a common occurrence. Companies look for the most effective ways to carry out operations and therefore invest in process improvement strategies which opens The floor for discussion and compromise. What does constructively disagreeing look like in practice you may ask? Well, it is acknowledging and confirming someone else's ideas before presenting your own example, Ted. Because of the nature of their duties, I feel the customer service phone team should arrive 30 minutes before their shift to bring up their systems and test their equipment to make sure it is properly working.

So they are ready to take the first call as soon as their shift starts. Michael, I understand you're pointed and I agree the phone team should arrive early to prepare themselves for the start of their shift. However I feel 15 minutes is sufficient time for them to get everything in place.