Welcome back. I guess you're following all the tutorials one by one. And if you are doing so, then probably you would know that in the previous video we have created a feedback form to collect reviews and ratings for a book, while review and rating or two questions, which can provide enough information or which can act as a good reaction to our product. But in the true sense, a feedback form should not only act as a reaction, rather, those reactions should be helpful for us. And they should form a basis for improving our product pins. We need to add even more questions and ask the user To provide his reaction to different aspects of the service that we have provided.

You may not feel afraid of the consequences of adding too many questions to your form, because we are going to ask the user to provide his reaction to different aspects by using a single question. And as an example, I'm also going to show you a feedback form of udemy.com. This is the rating form of udemy.com. And while anyone wants to provide a rating to any of the codes, then First of all, a single question will be displayed saying how would you rate this course. And below that there is writing borrow which you can use to provide rating to a particular codes. And when I have just provided a rating using a rating bar right after then you can see a paragraph answer type is being displayed below to this rating bar, which a respondent can use to provide a review to a particular course offer adding a rating and providing a review, I have to click this button saying Save and Continue and right after that, even more questions will be visible in this manner.

And this questions by Udemy are only used to show the instructors and help them to learn what their students are feeling about the course. So you can see the detail information about the course is being gathered and they are asking questions to the students like are you learning valuable information And the options available for this questions are yes now and not sure. And the more versions like all the explanation of the concepts clear is the instructors delivery engaging. So, these are kind of various aspects about which Udemy is trying to ask the students and they will gather this information as it is very helpful for the instructor to improve the cause or improve his upcoming content. And moreover, the important thing that you have to note is that Udemy will make only the ratings as a compulsory if you are going to submit this form and reviews and answering these optional questions is not compulsory.

So you can skip or you can save and continue. So, this is an example feedback form from udemy.com. Now, let us create our own version. of the feedback form. So here I am back to Google Forms. And now at the end, we have the rating bar and a question for providing a review.

Next to this, I am going to add a new question. In here, I'm going to type it as helpers. So help us to improve our product. So to this question that I have added, Google Forms has automatically selected paragraph as a type, but instead of paragraph answer type, let us use multiple choice grid which is below linear scale as a type. So After you select this, now, we have the rows and columns. In the rows, you are providing the questions, while in the columns you are providing the option, right?

So the columns of the multiple choice grid will represent the options that ought to be selected by the user as an answer. Whereas in the rows, you are going to type as many questions as possible. So first of all, let us fill up the column section with different options. I'm going to add the options like yes, no, and then not sure. So these are the three options that I want to provide. And here in the rows section, I'm going to add different questions.

I will add a question saying are you satisfied With the information provided in the book and the second question that I will add will be are you satisfied with the author's way of delivering info? And the third question that I will add will be, are you satisfied with the pricing of the book? And finally, the last question will be, would you like to recommend our book to others? Let me click the Preview button and check how our form will look like. So, at the bottom, we have the newly added question saying help us to improve our product and below that we How to add different cushions. And the user can answer to them by selecting any of the available three options.

That is by selecting Yes, now or not sure. In the multiple choice grid, you cannot select two options for one question at the time of this form seems to be large enough and and this may even affect the conversion rate of our form. let us divide our form into different sections in order to make it easy for the user to submit it and in order to help ourselves by improving the conversion rate. So back to the editor. Here, I'm going to add a section so this option will be available Here, you had to click this and this is the new section let us remove the section title instead. Let me just hold this question here and drag it this section.

So now the last question will be available in another section. Make sure that in this drop down the Option saying continue to next section is selected instead of any other option like go to section one or submit form. Now, let's go to the produce section again. And now you can see that the last question is not available in this section of the form and the size of The form has been reduced. Let me try adding the information to this. So offer adding a bit of information in the first section, let me click the Next button and now you can see how it has led the user to the next section of the form.

So this is the end of this tutorial. hope you have found this information valuable. In this tutorial, we have learned two things. One is using a multiple choice grid and the next one is of course using a section