We believe continuous feedback is the starting point for performance in a dynamic world. It connects minds so they can learn and collaborate. It shapes behavior and opens the door to better things. If we cannot question each other’s mistakes in a factual and respectful manner, most change initiatives are doomed from the start: we continue to make the same errors over and over again.
The youngest and already the biggest, generation in the workplace, the Millennials or Generation Y, see instant feedback-giving and receiving-as the only way to advance. Less intimidated by status and raised on social media, they crave comments and ‘likes’, processing information much faster than older generations. In the absence of regular progress updates, younger team members rapidly lose their motivation as they realize they have no idea what to start, continue or stop doing.
The Winning Formula: Clear+Calm
In our work with clients, we always start with feedback as the basis for change; it is the glue that holds everything together. Working on any improvement without the ability to talk is a waste of time. Therefore, we developed a unique framework for giving and receiving feedback: the Clear+Calm model:
What will you learn in this course?
Steps needed to become a role model in feedback, online or offline.