What we'll be doing in this course, is giving you a framework for a number of skills you already have, that you use in your home and social life, and suggesting how they can make a difference at work. Because customer care is not just the way we interact together, it's a different way of looking at the way you do your job involves the physical environment forms and procedures, how we communicate lots of things. This material is based on solid research and wide experience in retail, business and consulting. It includes ideas for people whose customers are online or on the phone, as well as the traditional face to face interactions. And we will be covering tips based on cognitive neuroscience, the how and why our brains work the way they do. We know the concepts and ideas in this training program work.

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