Marshall 11 dealing with difficult behavior. Each of us can probably think of at least one difficult personality with whom we've had to deal with either at work or in our personal lives. But the strategy it is possible to learn what the person does to annoy you and what you might be doing to aggravate the situation. dealing with difficult situations. a difficult person can be your boss, your co worker or anyone else. He or she behaves in a way that is disruptive to business or life outside of work.
In a work setting, often the functioning of a team is disturbed, leading to a disruption of the workflow flare tempers and gossip. The bottom line is that work suffers in difficult situations cost organizations money. To deal with difficult people we innately try to apply coping filters such as removing virtually all positive attributes about the person. He was my worst hiring mistake, defaming him or her. We built consensus with others against The person explaining the person in negative terms. Anger also plays a big part.
Feeling angry, we instinctively use anger to try to manage the situation. To break the cycle of negativity, take time to answer the following questions. Number one, what observable behaviors or statements did the person perform or say? Number two, what is the most positive interpretation and outside witness would make the most negative? Number three, what will you gain by interpreting the difficult person's actions or words in as positive light as possible? Number four, what would you do or say when you respond to the difficult person if you viewed his or her actions in a positive light?
What is stopping you from responding this way? Key tactics three strategies will help you gather facts and use targeted strategies to deal with a person or the situation. Active listening, the first tactic and possibly the most simple And is to listen empathetically, which is listening while trying to be sensitive to the various components and levels of the message. We've already learned some strategies in module four for active listening. In addition, try to listen for the following information. The Why, why is the person communicating with me?
The length, what can the size of the message Tell me about the importance of the message to the person? The words does the person use formal aloof language, impatience, the volume and pace what emotional pressures can be sensed notetaking after a discussion. A second tactic is to write down your recollection of the discussion that just took place. The notes can be used to support your next communication with a difficult person. notetaking also gives you the opportunity to plan and organize before the next communication takes place. writing your communication putting your thoughts into writing has three important benefits.
Number one, the difficult person cannot interrupt with an objection Number two, it's easier to provide orderly communication in writing than in a discussion. Number three written communication is pure. There is no body language to shape the outcome reducing the possibility of mixed messages. Words from the wise, Sharon Anthony Bauer. The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others. Palamon assertiveness is not what you do, it's who you are.
Robert Collier. Your chances of success in any undertaking can always be measured by your belief in yourself.