Dealing with Difficult Behavior - case study

Assertiveness and Self Confidence Module Eleven: Dealing with Difficult Behavior
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Transcript

Elise was accused of losing some important papers by her co worker, she was called into the boss's office to explain the situation her boss was sometimes a difficult person to work with when issues like this appeared, at least listen to her boss and noted his volume, tone and what type of language he was using. by sitting there and just listening. It allowed her to think positively and have a clear picture of the situation. Elise finally explained that she was away for a couple of days on vacation and that there is no way that the papers were with her. In the end, it turns out that her co worker was guilty of the loss of the documents.

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