Module 11: Case Study

Intentional Diversity: Developing Strategies for Diversity in the Workplace Module Eleven: Dealing with Diversity Complaints as an Organization
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Transcript

Johanna's felt like her stomach was in knots after making a complaint about a co worker. She thought about trying to resolve the situation herself, but she was too worried about retaliation from her co worker. Her manager, Carlos followed all policies and procedures of the company by the book, he noticed that she was frowning and seemed distracted. shahana You still look worried? Is there anything else you want to say? Johanna says, Do you think there will be a full investigation?

Will this be handled quickly? Or will it take a long time? Carlos said these matters can take time to resolve. However, sometimes complaints don't need a full investigation. If they can be easily resolved. I'll take this matter to human resources.

And we'll go from there. So Hannah felt better knowing that her complaint was being taken seriously and that her manager had been honest with her

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