Module five, verbal communication skills. Words are a powerful tool. Knowing how to use words to communicate is a vital in understanding where it fits into diversity, saying the right thing or even more important, not saying the wrong thing will help you in your everyday life. So this module will touch on differences between listening and hearing and asking the right questions and communicating with power. listening and hearing, they aren't the same thing. Hearing is the act of perceiving sound by the ear.
Assuming an individual is not hearing impaired hearing simply happens. However, listening is something one consciously chooses to do. A requires concentration to allow the brain to process the meaning from words in sentences. Listening leads to learning. But this is not always an easy task. Adults speak at a normal rate of 100 to 150 words per minute.
The brain however, can think at 400 to 500 words per minute, leaving extra time for daydreaming and anticipating the speaker's next words. Listening skills, listening skills can be learned and refined. The Art of active listening allows you to fully receive a message from another person, especially during a conversation with someone who has a different accent or perhaps a speech impediment. Active listening allows you to be sensitive to the multiple dimensions of the communication that make up an entire message. These listening Dimensions include? What is the reason the person is communicating with me now?
What does the length of the message Tell me about its importance? How is the message being made? What clues do the loudest and speed of the speaking give me? How do pauses and hesitation enhance or distract from the message? What do icontact posture or facial expressions tell me that perhaps words do not barriers to effective listening. In order to listen effectively one must overcome several barriers to receiving the message.
The message content, the appeal of the speaker any external distractions, emotional interjections. The level of clarity in the language perceiving only parts of the message selectively the absence of or poor, inappropriate feedback. Communication at meetings. People from some cultural groups prefer in person meetings more than other groups. Face to face meetings are more important to people from Africa, East, South and Central Asia, and the Middle East in Arabic countries. Virtual or electronic meetings work for Latin Americans and people from Europe, Australia, and North America using an interpreter there are many times especially if you work in an organization with locations around the world with the use of an interpreter can help overcome language barriers.
As everyone listens, this reduces frustration with the communication process and allows participants to stay focused on understanding the messages. Asking questions, especially when communicating interpersonally in a diverse workplace environment. Good question. Asking skills are critical so that the message you are receiving is accurate and complete. active listeners use specific questioning techniques to elicit more information from speakers. Here are three types of questions to use when practicing active listening.
Open questions using an open question stimulates thinking and discussion of responses, including opinions or feelings. open question past control of the conversation To the respondent, leading word and open questions includes why, what or how? As in the following examples? What are our benchmarks for improving our diversity training? How are we conducting diversity initiatives in our organization? clarifying questions.
Asking a clarifying question helps to remove and gullibility elicits additional detail, and guides the answer to a question. frame your question as someone trying to understand in more detail. often asking for a specific example is useful. This also helps the speaker evaluate his or her own opinions and perspectives. Here are some examples. I'm not sure I understood that correctly.
How will we deliver the online training heard your proposed budget number, but what sort of diversity program training modules? Can we afford? Close questions. Close question is usually requires a one word answer, and effectively shut off discussion. Closed questions provide facts, allow the questioner to maintain control of the conversation and are easy to infer typical leading words or is can how many when this? While closed questions are not the optimum choice for active listening.
At times they are necessary and may be helpful when you are interacting with someone who speaks in a different language or who has a speech challenge. Here are some examples of close questions. Do we have Have a diversity program at our company. When will the new inclusivity training course be launched? communicating with power. It's been said that you have between 30 seconds and two minutes to capture your participants attention and a diverse cultural work environment this timeframe is even more challenging.
In addition to voice characteristics, there are methods you can use to make communication with a non English speaking person or hearing impaired person more efficient. And message effective 10 tips for communicating with a non native English speaker number one, make clear eye contact right from the beginning. Number two, speak a bit more slowly than you normally do. So the non natives Be good or hearing impaired person can keep pace with you. Number three, enhance your message with facial expressions that convey emotions such as joy, frustration, fright, or anger. Number four, try different words that accomplish the same purpose.
Many people from different cultures have a passive knowledge of English gained through media. Try saying a word slowly or with a different pronunciation. Number five, Joy concept if you realize that words alone are not conveying, Repeat the word or phrase as you draw. Number six confirm meanings by using an open ended question or Command such as please say back to me what we discussed number seven, and lists the assistance of the translator if necessary. Number eight. Be patient.
The key to overcoming a language barrier is patience. Number nine, use short words and short sentences. Keep your words very literally. And number 10. Avoid slang technical person instead of a geek and contractions. Do not instead of seven suggestions for communicating with a person who is hearing impaired.
Number one, attract the listeners attention. Number two, speak clearly and naturally. Number three, move closer. Number four, face the listener. Number five, take the surroundings into account. Number six, understand that using hearing instruments can be tiring.
Number seven restate your message. Voice 38% of a particular message received by listener is governed by the tone and quality of your voice. The pitch, value and control of your voice. All make a difference in how your message is perceived by your audience. Case Study, Greg sat down for a meeting with Cornell. Cornell worked at the branch in India and was working at their location for the next few months.
While Cornell spoke English fluently, Greg sometimes had difficult time understanding his wording due to his accent. Greg kept icontact with carnea. He spoke more slowly and enunciated his words a little more than he would have normally exaggerated his expression slightly at times to convey his meeting. But most of all, he was very patient. At the end of the meeting, Greg asks Grinnell please say back to me what we discussed. I want to make sure we're both clear about our next steps.
Cornell repeated back what they had discus and Greg and Cardinal both look forward to the next meeting.