Process problems the process can primarily have two types of problems, accuracy related and precision related. We will learn this using the concept of shooting with a 10 meter air pistol. Do you know who had won the Olympics gold medal in 2016 for shooting with a 10 meter air pistol? Oh boy. It is wrong wrong when from Vietnam. Let's assume he was your coach and you were practicing your shooting lessons from him.

In case you produce this result, as you can see, the shots are not on the bullseye, but they are so precise and close to each other above the target. In statistical terms, you are low on accuracy and high on precision, the accuracy is low because the shots are not on target. The precision is high because the shots are close to each other. In business processes this situation occurs when individuals are following all the procedures. But there are one or a few more procedures commonly unknown to all. This issue is comparatively easier to solve because you have to just find out which are those procedures that are not being followed correctly and standardize its application