Jamie roll recap the psychology of great customer service. You've completed the fifth and final section of the program, the psychology of great customer service. I'm super happy for you, because you're not one of the passive students or client I was talking about in a previous lecture. Let's do the recap. great customer service, your winning strategy. One, a customer is times more valuable than just the prospect to a person who has bought from you was is very likely to buy from you again providing his satisfied with the quality and value you deliver.
Three, one of the most valuable assets in your business is your customers email list. Don't neglect it. For one of the most important metrics in your business is the lifetime customer value. Five take some time to look in the forest, not just the trees Speed matters. One, customer service has a dramatic impact on the buying behaviors of our customers, customer service experiences or church more on the timeliness of the interaction than on the final outcome. That doesn't mean you don't have to do your best to help your customer out.
It simply means speed matters. Three social media increases awareness of customer service experience. Four automate the processes which do not require personalized interaction. Five, create a customer community via Facebook or Google Plus, where customers can help each other. Take responsibility for your customer success. One, take responsibility for the success of your customers.
To closing the sale is not the end of the customer journey. In fact, it's the beginning. You need to be there for them. If you want to win them for life. Three, find out why people don't use your product and help them out. Number four, let's face it.
The more your company grows, the harder it will become to provide such a support by yourself. So consider virtual assistance or support team. You onboarding sequence create an onboarding sequence for your main offer and high end offers. The moment elite buys remove them immediately from the opencart sequence. You don't want to promote a product they've just bought. The general purpose of your onboarding sequence is not to sell but to help your new customers take action for do Skype calls with your customers to learn more about them.
Effective listening, pay full attention listen for more than just words. Listen to their tonality feel feelings if you're in person their body language too. Don't interrupt. Remember the old manager, he said we need to listen more than we talk. Three, test your understanding, when your customer has finished talking, ask for verification to ensure that you have correctly understood what they said. I will repeat what you said because I want to make sure I got it right.
So you want and then you continue. As I've said, this is the last section of the program, your marketing influencing skills have been increased. In these are not just plain words, because when you make marketing decisions from now, you have a lot of points of reference. Plus, if you want to get external opinion on your plans or ideas, join our Facebook group and ask your questions there. For get through with me personally. I would like to thank you for completing the program and ask you to consider to leave a review, share your firsthand experience with the students who haven't enrolled so they can make informed decision if this program is right for them.
Thank you in advance. My name is Vadim Morocco. And remember, stay purposeful